Configure the audio settings on your PC or Mac. In either case, choose “Avantalk” as the default audio input/output device in your computer’s audio settings menu.
If you are using a meeting software such as Skype, Zoom, Discord, or Teams, make sure that your settings are correct in that software as well. Choose “Avantalk” as the default mic and speaker device in the meeting software’s settings menu. If you are still having trouble, you can try closing any other meeting software or VoIP apps that are running on your computer, and restarting your computer.
|Function||Headphone Status||Action||LED Indicator||Voice Prompt|
Slide the Power Switch ❶ to ON
Flashing BLUE once every 2s
Welcome to Avantree
|Power off||ON||Slide the Power Switch ❶ to OFF||RED light is on for 1s||Goodbye|
|Pairing||Power on/off (Not for the first time)||Hold the Power Switch ❶ to PAIR for 4s||RED and BLUE lights flash alternately||Pairing|
|Re-connect||Standby||Slide the Power Switch ❶ to PAIR||Flashing BLUE once every 1s||
|Answer a call||With an incoming call||Click the Phone Button ❸ once||Flashing BLUE||Short beep|
|End a call||During a call||Click the Phone Button ❸ once||Flashing BLUE||Long beep|
|Increase Volume||Streaming Audio||Click the Volume Button ❽||/||/|
Click the Volume Button ❾
|Previous track||Streaming Audio||Click the Volume Button ❾||/||/|
Click the Volume Button ❽
|Play/Pause||Streaming Audio||Click Play Button ❿ once||/||/|
|Turn ON/OFF Side Tone||Talking||Press and hold Microphone Button ❹ for 3 seconds||WHITE LED lights on 5 seconds||Beep twice|
|Turn Mixer On/Off||Streaming Audio||Press and hold Volume Up Button ❽ + Play/Pause Button ❿ for 3s||BLUE LED lights on 5 seconds||Mono mode|
|Reject a Call||Incoming call||Press and hold Phone Button ❸ for 2s||/||Beep once|
|Clear Pairing History||ON||
Press and hold both❽+❾ for 5s
|Turn Off Voice Prompt||ON||Press and hold Side-tone Button ❹ and Volume Down Button ❾ for 1s||RED LED lights on 2s||Voice prompt off|
|Turn On Voice Prompt||ON||Press and hold Microphone Button ❹ and Volume Up Button ❽ for 1s||/||Voice prompt on|
|MIC Mute Off||ON/OFF||Slide Mute Switch❼ to no red dot||/||/|
MIC Mute On
Slide Mute Switch❼ to red dot
|ANC On/Off||ON||Switch ANC Button ❺ on||Solid GREEN||/|
|Charging||ON/OFF||Put headphones on charging stand or charge via USB C||Solid RED while charging, RED light off once charging is complete||/|
Press and hold both❽+❾ for 7s
LED Indicator Table:
|LED Indicator Table||LED Pattern||Status|
|ANC Indicator||Solid GREEN||ANC ON|
|Headphones Indicator||BLUE & RED alternately||Pairing Mode|
|BLUE once every 5s||Connected|
|BLUE once every 1s||Reconnecting|
|BLUE once every 2s||Disconnected|
|RED once every 10s||Low battery|
|BLUE once every 5s||Play audio in SBC Codec|
|BLUE on||Play audio in FS Codec|
|WHITE once every 5s||Play audio in AptX Codec|
|WHITE twice every 5s||Play audio in AptX-LL Codec|
|WHITE 3 times every 5s||Play audio in AptX-HD Codec|
Still need help? Please email us at firstname.lastname@example.org
1. Check the boom mic - unplug it & plug it again. Ensure it is firmly seated in the audio jack.
2. Also please ensure your boom mic is NOT muted.
RED dot = muted / No RED dot = unmuted.
3. If the Microphone does not work, please start with a diagnostic test with your cellphone first. If it works with your cellphone, but not with computer, please go to 4.
4. Please continue troubleshooting:
Step 1: Check if the headphones are connected via both voice and music. (This applies to connecting the headphones to the built-in Bluetooth of the PC. If connected to the included dongle, please go to step 2)
Go into your Bluetooth menu and see if it shows connected both "voice" and "music", if you can not see "voice", you might not be able to use the microphone, please delete the paired history on your computer, reset the headphone and try to pair them again.
Step 2: Check your computer sound settings.
Visit your Sound Settings tab and make sure the Avantree headphone is chosen as the input and output device:
Step 3: Check the meeting Software Sound / Audio Settings.
If you're using a meeting software such as Skype, please also check the Audio & Video Settings within the software and make sure the Microphone input device and the Speaker out device are choosen as the Avantree headphone:
For other VoIP software like Zoom, Teams etc., please refer to How to use Avantree device with Discord, Zoom, Microsoft Teams...
5. Here are some more troubleshooting steps you can try to fix the issue:
Make sure ALL other audio APPS are completely CLOSED. Do not use more than one AUDIO APP at a time. Your Windows system might get confused.
If you are using more than one monitor, make sure you plug the USB into the DOCK rather than into one of the monitors.
Try to RESTART your computer and try again in case the computer's input / output audio settings got confused.
If problem still can not be solved, please feel free to contact our support team at email@example.com. We will help to fix this.
You can also choose to fill this Mic not working issue RMA form to let us help further on it if a phone call or Zoom meeting is not convenient: